Database Access Problems
How to access the Databases from Off-Campus computers
If you are off-campus, these are the steps necessary to access our databases:
- Go to http://www.iue.edu/library/
- Click on Articles in the left navigation bar
- Locate the database you wish to view and click on it
- Provide your IU username and password when prompted
Note: If you are accessing the Medweb databases, you will be asked for your username and passphrase a second time to use these resources.
Setting up a VPN connection
If you are still having trouble logging into the Campus Library databases, you may try setting up a VPN connection (Virtual Private Network connection), which will make your computer act like it is on campus. Please use the IU Knowledge Base resources:
- Setting up VPN on XP- http://kb.iu.edu/data/akko.html
- Setting up VPN on 2000 - http://kb.iu.edu/data/ajpv.html
- Setting up VPN on Windows 98 / 98SE - http://kb.iu.edu/data/ajrl.html
- Setting up VPN on Mac OS - http://kb.iu.edu/data/algk.html
Check your Cookies Settings
If you have problems logging into our databases you may have a "cookie" problem. Generally when "cookies" are a part of the error message it could mean that you have the security settings too high in your Internet browser. Cookies are affected by the browser settings for Privacy and/or Security options. There is an article in the IU Knowledge Base that discusses cookies and will help you change your browser settings.
See: http://kb.iu.edu/data/ajfh.html
Problems with IUCAT
If IUCAT is not working correctly from on campus or from home (off-campus) please check on the following two points of information and send them in the form below.
- Identify the IP address of the machine. You can get this quickly by going to the address bar on your browser and typing in: http://www.whatismyip.com
- Identify the Webserver to which you are connected. You can do this by clicking the Back button on you browser to get back to IUCAT, then going back up to the address bar and typing in: http://www.iucat.iu.edu/host.cgi and sending the contents of the first line on the page you see.
Still Having Problems?
If your problems persist, please contact the database librarian, Sue McFadden by filling out this form below. If the form does not work, you can email her directly.
How do I take a screen capture (Windows)?
- Make the window with the error message the active window by clicking once anywhere in it.
- Hold the ALT key and press the Print Screen button (generally somewhere above the Insert/Home keys)
- Open a graphics program such as Paint, Photoshop, GIMP, etc. and Click "Edit"->"Paste".
- Save the image to the desktop
- Click "Browse..." in the form above to locate that file. When you submit the form it will upload it.
How do I take a screen capture (MacOS)?
- Hold the Command(apple key) and Shift keys and press "4"
- The file will automatically save to your desktop as something resembling "Picture1.png"
- Click "Browse..." in the form above to locate that file. When you submit the form it will upload it
